Managing Users and Client Access (20 percent)
Configure user accounts.
This objective may include but is not limited to: enabling Active Directory users, moving users, applying policies to users, and managing users in bulk
Deploy and maintain clients.
This objective may include but is not limited to: deploying Communicator, configuring group policy, configuring client version policy, deploying the Attendee/Attendant consoles
Configure conferencing policies.
This objective may include but is not limited to: configuring general conference settings, configuring A/V settings, configuring web conferencing settings, and configuring Application Sharing settings
Configure Instant Messaging (IM) policies.
This objective may include but is not limited to: file transfer filters and URL filters
Deploy and maintain Lync Server 2010 devices.
This objective may include but is not limited to: publishing device updates, configuring device policies, managing and deploying common area devices and analog devices
Resolve client access issues.
This objective may include but is not limited to: enabling/disabling logging, using Snooper to open and navigate trace file, troubleshooting EWS and Address Book errors, using client tools to troubleshoot connectivity issues, and troubleshooting certificate errors
Configuring a Lync Server 2010 Topology (21 percent)
Prepare to deploy a topology.
This objective may include but is not limited to: installing local configuration stores, provisioning servers in Active Directory, modifying features and roles on Windows servers, preparing DNS, deploying the Central Management Store
Configure Lync Server 2010 by using Topology Builder.
This objective may include but is not limited to: configuring site details, configuring simple URLs, site federation route, configuring Lync Server roles and pools, and using the Best Practices Analyzer to validate deployment
Configure role-based access control in Lync Server 2010.
This objective may include but is not limited to: creating and assigning roles
Configure a location information server.
This objective may include but is not limited to: configuring LIS with Windows PowerShell, creating and assigning location profiles, associating addresses with physical locations, and enabling/disabling E911 disclaimer
Configure server pools for load balancing.
This objective may include but is not limited to: hardware load balancing and DNS load balancing
Configuring Enterprise Voice (19 percent)
Configure voice policies.
This objective may include but is not limited to: user, site, and global, configuring phone usages, and running test cases
Configure dial plans.
This objective may include but is not limited to: normalization, assessing impact of trunk groups, and accommodating PBX coexistence
Manage routing.
This objective may include but is not limited to: configuring and troubleshooting voice routing
Configure Microsoft Exchange Unified Messaging integration.
This objective may include but is not limited to: dial plans and policies
Configure dial-in conferencing.
This objective may include but is not limited to: configuring access numbers and dial-in participant settings
Configure call admission control.
This objective may include but is not limited to: configuring and troubleshooting Bandwidth Management
Configure Response Group Services (RGS).
This objective may include but is not limited to: configuring agents, RGS groups, RGS queues, and RGS workflow
Configure Call Park and Unassigned Number.
This objective may include but is not limited to: feature interaction
Manage a Mediation Server pool and PSTN Gateway.
This objective may include but is not limited to: creating and configuring a Mediation Server pool, configuring Media Bypass, configuring Gateway settings, and coexistence and migration considerations
Configuring Lync Server 2010 for External Access (19 percent)
Configure Edge Services.
This objective may include but is not limited to; configuring Director Services, creating and configuring external access pools, and configuring federation
Configure a firewall.
This objective may include but is not limited to: IP addresses, port settings, NAT, and routing
Configure a reverse proxy.
This objective may include but is not limited to: configuring certificates, Lync Server web components, and Autodiscover
Monitoring and Maintaining Lync Server 2010 (21 percent)
Back up and restore Lync Server 2010.
This objective may include but is not limited to: SQL databases and instances, contacts with dbimpexp, topology with Topology Builder, topology with PowerShell and file shares, and activating CMS on a new front end
Configure monitoring and archiving.
This objective may include but is not limited to: reporting services and SQL, archiving IM and Group Chat, monitoring A/V quality, and compliance considerations
Implement troubleshooting tools.
This objective may include but is not limited to: analyzing events logged in Windows Event log, creating a trace file with OCSLogger, analyzing troubleshooting data, and selecting a troubleshooting tool
Use PowerShell to test Lync Server 2010.
This objective may include but is not limited to: proactively testing connectivity and topology and using synthetic transactions
